Company Details

Company Name: All Fixed Services

Address: House# 873, East Sawrapara, Begum Rokaya Saroni, Mirpur, Dhaka-1216

Contact: contact@allfix.com.bd | (+88) 01722 409 484

Working Hours: Sat - Thu: 10:00 AM - 07:00 PM

1. How to Reach Support

• Email Support: For service requests or technical issues, write to contact@allfix.com.bd. We respond within 24 hours on working days.
• Phone Support: Call us at (+88) 01722 409 484 during office hours.
• In-person Support: Visit our office in Mirpur, Dhaka for consultation or urgent service issues.

2. Support Process

• Submit your request with accurate details about the device or service issue.
• Our support team will confirm the appointment or provide remote guidance if possible.
• For on-site services, our trained technicians will visit your location on the scheduled date.
• After service completion, you will receive a summary of the work done and any recommendations.

3. Response Time

• Emails: Response within 24 hours on working days.
• Phone Calls: Answered immediately during office hours. If unavailable, our team will call back within the same day.
• Urgent Repairs: Priority scheduling for critical home appliances or IT equipment failures.

4. Bangladesh Culture and Customer Care

• We respect local customs and provide services in line with Bangladeshi etiquette and customer expectations.
• Technicians arrive professionally dressed and follow polite communication norms.
• We value punctuality and ensure transparency in service charges and timelines.

5. Customer Responsibilities

• Provide clear information about the device, issue, and location.
• Ensure safe access to the service area.
• Keep personal data backed up if IT devices are being serviced.

6. Feedback and Complaint

We welcome your feedback to improve our services. Complaints can be submitted via email or phone. Our team will investigate and resolve any issues promptly, respecting Bangladesh consumer rights and norms.

7. Contact Information

Email: contact@allfix.com.bd
Phone: (+88) 01722 409 484
Address: House# 873, East Sawrapara, Begum Rokaya Saroni, Mirpur, Dhaka-1216
Working Hours: Sat - Thu: 10:00 AM - 07:00 PM